Privacy policy

Last updated: July 19, 2025

Welcome to The Longevity Lab. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thelongevitylab.in (“Website”), engage with our services, or communicate with us.

By using our Website or services, you consent to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you purchase a service, schedule a consultation, or contact us, we may collect:

Full Name
Email Address
Phone Number
Address (if applicable for lab coordination)
Gender, Age, and Health-related information
Blood test or medical data shared voluntarily
Payment details (processed securely through third-party gateways)

b. Technical Data

Automatically collected data via cookies or analytics tools:

IP Address
Browser type and version
Device identifiers
Pages visited, time spent, and referring URLs

2. How We Use Your Information

We use your information to:

Process transactions and deliver services
Schedule consultations and communicate with you
Share protocols and health recommendations
Send appointment reminders and updates
Improve our website and services
Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal data to third parties.

We may share your data with:

Our internal health experts and support team
Accredited third-party labs (for blood test coordination)
Payment processors (e.g., Razorpay, Stripe) — for secure transactions
Legal authorities, if required under applicable law

All vendors and partners are contractually obligated to protect your data.

4. Cookies and Tracking Technologies

Our Website uses cookies to:

Enhance user experience
Track website analytics and usage
Remember login preferences (if applicable)

You can control cookies via your browser settings. However, disabling cookies may impact site functionality.

5. Data Retention

We retain your personal and health information only for as long as necessary:

To fulfill services requested
For regulatory or legal compliance
To maintain consultation records for continuity of care

After that, data may be securely deleted or anonymized.

6. Security

We implement strong administrative, technical, and physical security measures to protect your data. This includes:

SSL encryption
Secure cloud storage
Role-based access controls
PCI-DSS-compliant payment gateways (for card transactions)

However, no online platform is 100% secure. By using our site, you accept this inherent risk.

7. Your Rights

You have the right to:

Access your personal data
Request correction or deletion of inaccurate data
Withdraw consent (where applicable)
Opt-out of promotional emails (unsubscribe link provided in every mail)

To exercise any of these rights, contact us at support@thelongevitylab.in.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 18. If we become aware that a child under 18 has submitted information, we will delete it promptly.

10. International Users

If you are accessing this Website from outside India, please be aware that your data may be transferred, stored, and processed in India where our servers are located. By using the site, you consent to this transfer.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a new "Last Updated" date. Continued use of the Website after updates constitutes your acceptance.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

📧 support@thelongevitylab.in
📞 +91 98101 18660
📍 India